This FAQ applies primarily to those using our 'activatormail.com' domain, but it ALSO applies to those who host their company domains at the ActivatorMail Data Center.
Q: How does ActivatorMail work?
A:To view a guided tour click
.
Q: How do I log into my web mail?
A: Simply load your web browser (Internet Explorer, Netscape, Mozilla, etc.) and type into the address box
http://activatormail.com, (without 'www.') and press 'Enter'. This will take you to the login screen. Enter your login account name and password. Please remember that passwords are case sensitive, so exact upper and lower case letters must be used to achieve a successful login. If your company has mail hosted on our servers then use: http://mail.yourdomain.com. (where yourdomain.com is your domain...)
Q: Can I use email clients like Outlook and Eudora with ActivatorMail?
A: Yes, ActivatorMail will work with any conventional email reader like Outlook, Eudora, etc. Just set your POP and SMTP mail server settings in the reader to '
activatormail.com' (without the www.) and use your exact same account name (login) and password. Here are links to a few popular recommended email clients that may be used with ActivatorMail:
- Outlook Express - comes with Windows and is a free email client installed when the Internet Explorer browser is installed. Chances are it is already on your Windows PC and you may find an icon for it in your Start button menu.
- Eudora - is a free reliable client popular with many users.
- The Bat! - Is a wonderful shareware email client we highly recommend.
Note that email programs, like the above, also require the '
SMTP Authentication' setting to be correct in order to send messages.
For more information about
How Email Works click
Q: I can receive email but not send. What am I doing wrong?
A: If you have an account run at our data center, it must use 'SMTP Authentication' to send mail. All this means is, just like when you get mail using your login account name and password, you must do the same when sending email messages. This keeps spammers from using your account to send mail, because they cannot easily know your account password. To properly configure your particular email program to send mail click
.
Q: Can I keep my present email account?
A: Yes. You have two alternatives. You may have your old account mail forwarded by your ISP to your activatormail.com account. Then simply use your actvatormail.com account.
Alternatively, if your ISP refuses to forward your mail for you, you can have ActivatorMail POP it for you. POP is a protocol that fetches mail from a mail server. If you use an email program, it probably uses POP to fetch your mail from the mail server you are using now. In order to set up POP, you will need to know three things:
- The name of the POP server (domain and name)
- Your username (account) on that server
- Your POP password on that server (the password used to get your mail)
Your ISP should be able to give you this information. You can also look in your email program to see what it thinks the POP server and username are. Write down
the items. Now you need to tell
ActivatorMail Support to POP your mail from your old account for you. ActivatorMail will periodically poll the old server, grab any new mail, and filter it.
Q: Can I have a Spam folder similar to Yahoo and HotMail?
A: Yes. We may configure your account to display captured messages in a special Spam folder in your web mail if you are concerned about false positives or the potential for capture of legitimate emails. This is similar to Yahoo 'Bulk' or HotMail 'Spam' folders. This will use a lot of space and may cause your account to 'fill up', so you are then responsible for inspecting and deleting these captured spam emails.
Q: I am still getting some spam, what do I do?
A: ActivatorMail captures roughly 98-99% of all spam and fraud messages, but this means a few might still get through from time to time. If a particular spammer 'has your number', this may be more. You may send us copies of any spam to spamfighter@activatiormail.com you might receive and we will filter this. When you do this, we need also a copy of the header of the message. To see how to view headers click
.
Q: How do I whitelist someone so I always receive mail from them?
A: Simply log into your web mail using any conventional Internet browser and put their email address in the web mail addressbook. This causes their email address to be automatically whitelisted, so it passes right through our filters every time.
Q: What are Spoofed mail viruses?
A: Many of the latest viruses forge the sender's email address. The technique, commonly known as spoofing, is used in order to cause confusion and attempt to hide the identity of the true virus sender. The Sobig and Klez family are examples of viruses that employ spoofing techniques.
Q: How do I avoid phishing?
A: Phishing is the practice of sending fraudulent emails that falsely warns consumers that there's a problem with an order or credit card,
in an attempt to dupe them into providing personal and credit card information. Phishing expeditions spoof, or fake, the identity of a legitimate merchant, and both the email and the web site it refers to mimics the exact look and feel of the real merchant's site. Spam is annoying, but phishing is dangerous, especially if it causes you to disclose personal password logins or credit card information to the wrong party, who may then abuse this information.
ActivatorMail filters most fraud and phishing messages and then adds header Message Tags so users can more readily identify potential phishing messages. ActivatorMail Message Tags even reveal, for example, what countries your email passed through and where it originated from to finally arrive in your account! To see how to view Message Tags click
.
Q: I sent a virus. What do I do?
A: Our system will not pass through infected emails. You must remove the virus from your machine and re-send. If you sent the message from a corporate network, the first thing you should do is contact your system administrator for advice. If you sent the message from a home PC, you will usually need to install and run some commercial Anti-Virus software. We suggest using one of the leading industry Anti-Virus packages such as
McAfee,
F-Protect or
AVG.
Q: Can we turn spam filtering off for a particular email account?
A: Yes we can. Just let us know which email address you would like to stop filtering by contacting our
support department.
Q: Will I still get my newsletters, automated annoucements, and jokes?
A: We spend considerable energy deciphering what is and is not spam and tune our system accordingly. If you've signed up with a known travel company and they email the latest bargains, that’s different from a fly by night outfit pitching a "limited time only" cruise. While they may look the same (particularly to content filters), our behavior prediction system knows the difference.
Q: I cannot login on AOL to my email. What do I do?
A: Some versions of AOL browsers do not execute Javascript consistently. We make use of Javascript extensively in your web mail logins. You can go around this by simply loading up your Internet Explorer browser while logged into AOL and use this for your login.
